BLOCKED?


YOUR ACCESS TO CHELSEACHARMS.COM
HAS BEEN BLOCKED BY PENNYWIZE

WHAT HAPPENED?

ONE OF THE FOLLOWING HAS HAPPENED:

1. You just joined the site and chose a Username that was once blocked.

When Pennywize blocks a Username it stays blocked forever.

2. Your username/password combination has been used by more than 6 distinct IP addresses in one 24 hour period.

Six site accesses from different IP addresses will cause Pennywize to
block the username. We check each of these and if they are the result
of your ISP's use of dynamic IP addresses, then we will unblock you
without the need to change Username or Password.

3. More than 20 failed attempts at entering a UN and PW.

When Pennywize sees over 20 attempts then that is the point
where it assumes some sort of hacking software is in use

4. You downloaded more than 400Megs in one 24 hour period.

Your membership entitles you to the entire site. We do ask that IF you are going to download the whole thing, that you do it over a period of 48 hours

WHAT SHOULD I DO?

Follow the steps below.

1. Make sure you are being blocked from chelseacharms.com --- not photoclubs.com. They are two different entities - we are chelseacharms.com

2. CONTACT US BY CLICKING ON THIS LINE
YOU WILL GET AN EMAIL BACK FROM CUBEMAN ASKING YOU TO SEND YOUR MESSAGE AGAIN. (UNLESS YOU HAVE CONTACTED CUBEMAN AT SOME TIME IN THE PAST) IT SHOULD ONLY TAKE A FEW MINUTES TO GET THIS EMAIL BACK. SORRY TO HAVE TO DO IT THIS WAY BUT OTHERWISE YOUR EMAIL WILL BE BURIED IN A SEA OF SPAM.

3. In the message part of your email to us, please include as much of the information below as possible so I can find you in the database:

A. your current username - (best, fastest, easiest)

B. the email address you used when you signed up

C. the subscription number given you when you signed up

D. the name you used when you signed up

DO NOT SEND YOUR CREDIT CARD NUMBER - IT WON'T HELP!

4. Then please include your choice for a NEW USERNAME and a NEW PASSWORD

IMPORTANT!

Your new username and password MUST be 6, 7, or 8 characters in length - not fewer than 6 - not more than 8.

5. Check to make sure that the subject of your email is "chelseablock". If the word chelsea in some form does not appear in the subject line of your email there is a good chance it will be filtered out.

6. If it appears that your UN /PW combination has been used by persons other than yourself CUBEMAN (the webmaster) will change your username and password and email you confirmation that this has been done and that they have been tested.

7. If it appears that your UN /PW combination has NOT been used by persons other than yourself CUBEMAN (the webmaster) will unblock your username and password and email you confirmation that this has been done and that they have been tested.

Please make sure the address you email the webmaster from is the address you want your confirmation sent to. For those members who care, our confirmation emails are discreet and do not mention the name or address of our website.

These changes are usually made within 24 hours, but this is our goal rather than a guarantee. If Cubeman is out on location shooting pictures of Chelsea, then it may take longer.

Thank you